Bank of America Phone Number

Bank of America Phone Number

Bank of America provide a range of complaint handling options on their website. The first step is to phone the complaints line on 1 (800) 432-1000. Alternatively, local branches are geared to help their account holders and deal with complaints so a personal visit is an option.

Customers can use an online form to make a written complain online, and there is a postal correspondence option. There is a summary on the website of how Bank of America will handle your complaint and what communication to expect.

General Account Information

Check Balance, Lost Card, Open Account, Customer Service
1.800.432.1000

Dispute credit card transaction

1-888-809-7321

Military Banking

1-800-334-1920

TTY/TDD: 1-800-288-4408



Existing Mortgages: 1.800.669.6607
hours: Monday–Friday 7 a.m.–7 p.m. Local Time

Home Equity: 1.800.934.5626
hours: Monday–Friday 7 a.m.–7 p.m. Local Time

Auto Insurance Services, Inc: 1.800.589.9202 (Sales & Service)
hours: Monday – Friday 8 a.m. – 10 p.m. ET

Benefit Solutions (HSA, FSA, HRA): 1.800.992.3200 (Sales)
hours: Monday–Friday 9 a.m.–6 p.m. ET

Borrowers Protection Plan: 1.866.317.5116 (Service)
hours: Monday–Friday 8 a.m.–8 p.m. ET

Credit Protection Plan: 1.877.523.0032 (Service)
hours: Monday–Friday 8 a.m.–11 p.m. ET, Saturday 9 a.m.–5:30 p.m. ET

Homeowners & Condo Insurance: 1.800.262.4240
hours: Monday–Friday 8 a.m.–10 p.m. ET

Home Warranty, Cross Country Home Services: 1.866.607.9778
hours: Monday–Friday 8 a.m.–10 p.m. ET; Saturday 9 a.m.–5:30 p.m. ET

Privacy Assist: 1.800.516.9561 (Service)
Monday–Friday 8 a.m.–11 p.m. ET
Saturday 9 a.m.–6 p.m. ET

Renters Insurance Services, Inc: 1.800.201.1711
Monday–Friday 8 a.m.–10 p.m. ET

Banc of America Term Life Insurance Services, Inc: 1.866.817.2836
hours: Monday–Friday 7 a.m.–8 p.m. CT

Auto, boat, RV Insurance: 1.800.215.6195
hours: Monday–Friday 9 a.m.–8 p.m. ET, Saturday 9:30 a.m.–6 p.m. ET

Small Business Online Banking Support: 1.866.758.5972 (Existing & New Accounts)
hours: Monday–Friday 7 a.m.–7 p.m. Local Time, Saturday 7 a.m.–4 p.m. Local Time


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